How to Order

Due to fluctuations in the foreign exchange rates and the various shipping options that we have, the best way to place an order with us is by phone or email.  Call us at (931) 646-4TDM from 8:00 AM to 8:00 PM Eastern Time or email us at TheDrivenMan@comcast.net 

(customers outside of the USA who have problems emailing us using the above address can use an alternative at Info@TheDrivenMan.com

You may also send your order by US mail to:
The Driven Man
3311 Bondwood Circle
Johnson City, TN 37604
It is best to call first for shipping costs.

Shipping Information
We ship worldwide via UPS, FedEx, Bax Global, DHL, Truck, Air Freight, and Sea Freight.  Orders are shipped via ground freight unless another method is specified at time of order.

If your order is damaged when it arrives, please notify the freight carrier immediately. If items are missing from your order, please notify your salesperson within 10 days of receipt.

Methods of Payment
The Driven Man accepts VISA, Master Card, Discover, Postal Money Orders, Direct Bank Deposit, and Cashiers Checks. We do not offer COD shipment. Personal checks are accepted for pre-paid orders only, but orders will be held 10 working days to allow the check to clear.

Return Policy
All Returned Parts must have a Return Authorization Number (RA #) clearly marked on the outside of the box. Obtain this Return Authorization Number from your salesperson before returning any parts to us. You must include the Return Authorization Number with the returned part, in order to receive proper credit for the returned merchandise.

Returned Parts may be subject to a 20% restocking fee.

Unauthorized returns (i.e. returns not having an RA#) will be refused.

We will not accept any returns after thirty (30) days from date of purchase.

Please inspect your order upon receipt. Should your order arrive damaged or with parts broken or missing, first contact the shipping company and then contact your salesperson so that we can help correct the problem.

The following parts are Not Returnable:

Used Parts. All used part sales are final.
Electrical Parts.
Special Order Parts.
Any Parts which have been installed, marked, plugged-in, etc.
Workshop Manuals.

Core Returns
Cores for rebuilt parts must be returned in original boxes. All cores must be complete, drained, fully assembled, and without damage to receive full core credit. Adjustments will be made for cores that are incomplete, incorrect, damaged, or in non-repairable condition. Orders which include a core charge will have an RA # included in the enclosed paperwork.

Please allow thirty (30)days from the date we receive your core to process your credit.

Warranties
All parts sold by The Driven Man are warranted against defects in material and workmanship either by the original manufacturer or by The Driven Man for the specified term. This warranty does not cover installation or consequential labor, failure resulting from improper installation, failure of a related component, or failure resulting from abuse or commercial or racing usage. The liability of The Driven Man is limited to the cost of the original component.

We reserve the right to replace or repair defective merchandise, or refund the purchase price, at our discretion

Prices subject to change without notice.