How To Order

How to Order from us Contact Us Privacy Statement Request A Quote Installers Listings Shipping Information Newsletter Subscription Manager Terms of Sale About Tremec Warranties Order Form (for Jaguar and other British car products that cannot be serviced through shopping cart) Order Form (for American car products that cannot be serviced through shopping cart) Due to fluctuations in the foreign exchange rates and the various shipping options that we have, the best way to place an order with us is by phone or email. Call us at (931) 646-4TDM from 8:00 AM to 8:00 PM Central Time or email us at thedrivenman@thedrivenman.com You may also send your order by US mail to: The Driven Man 2199 Summerfield Road Cookeville, Tennessee 38506 It is best to call first for shipping costs. Pricing Prices are subject to change without prior notice. Methods of Payment The Driven Man accepts VISA, Master Card, Discover, Postal Money Orders, Direct Bank Deposit, and Cashiers Checks. We also accept PayPal payments. Personal checks are accepted, but orders will be held 10 working days to allow the check to clear. Shipping Information We ship worldwide via FedEx. If you feel your shopping cart ship charges are incorrect, please contact us to run a rate quote from our carrier to double check the charges. Refused Orders Freight charges, both ways plus a 15% restocking fee will be charged on any refused shipments for any unauthorized reason. Claims CHECK ALL SHIPMENTS BEFORE YOU SIGN FOR THEM Should your order arrive in a damaged condition, check contents in the presence of the carrier. Claims for shortage or error in shipment must be made within 10 days of receipt of goods. Claims for damage or loss in transit must be made by the consignee directly with carrier. Return Policy All Returned Parts must have a Return Authorization Number (RA #) clearly marked on the outside of the box. Obtain this Return Authorization Number from your salesperson before returning any parts to us. You must include the Return Authorization Number with the returned part, in order to receive proper credit for the returned merchandise. Returned Parts may be subject to a 20% restocking fee. Unauthorized returns (i.e. returns not having an RA#) will be refused. We will not accept any returns after thirty (30) days from date of purchase. Please inspect your order upon receipt. Should your order arrive damaged or with parts broken or missing, first contact the shipping company and then contact your salesperson so that we can help correct the problem. The following parts are Not Returnable: Used Parts. All used part sales are final. Electrical Parts. Special Order Parts. Any Parts which have been installed, marked, damaged, plugged-in, etc. Any assembly or gearbox which has been altered dismantled or partially dismantled. Workshop Manuals. Core Returns/Charges Cores for rebuilt parts must be returned in original boxes. All cores must be complete, drained, fully assembled, and without damage to receive full core credit. Adjustments will be made for cores that are incomplete, incorrect, damaged, or in non-repairable condition. Orders which include a core charge will have an RA # included in the enclosed paperwork. Please allow thirty (30)days from the date we receive your core to process your credit. A copy of the original invoice must accompany all returned cores. Core charges will be credited or refunded only after it has been determined that the core is complete and is rebuildable. We reserve the right to refuse core returns after 30 days from date of sale. Back Orders If there is to be any delay in filling your order, you will be notified. If you do not want us to ship Back Orders, we must be notified immediately or you will be subject to our returns policy on merchandise returned. Special Order Items Special Order items require a 50% deposit. There will be a 20% charge on any cancellation of all Special Order items. Warranties All parts sold by The Driven Man are warranted against defects in material and workmanship either by the original manufacturer or by The Driven Man for the specified term. This warranty does not cover freight costs, installation or consequential labor, failure resulting from improper installation, failure of a related component, or failure resulting from abuse or commercial or racing usage. Any alterations or improper use of our products voids the warranty. The liability of The Driven Man is limited to the cost of the original component.  We reserve the right to replace or repair defective merchandise, or refund the purchase price, at our discretion.  Written or Emailed permission must be obtained on all warranty items.  See our Schedule of Warranty Coverage Disclaimer We make every effort to supply you with original parts, when obtainable, at a reasonable price. Items that are obsolete will be the highest quality reproductions that we can supply. If you have any questions, please ask your sales person.